Privacy Policy

Last updated: August 2026

Kaizen Digital (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.kaizendigital.com.au) or engaging our services, you consent to the practices described in this policy.

What personal information we collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, business name and postal or business address.
• Enquiry and project information — details you provide when you fill in a contact form, request a quote, book a meeting, or brief us on a project.
• Account and billing information — information needed to invoice you and process payments (payments are handled by secure third-party providers; we do not store full card numbers).
• Marketing preferences — if you subscribe to updates or newsletters.
• Website usage data — information collected automatically when you visit our site, such as your IP address, browser type, device information, pages viewed and how you interact with our content (see “Cookies and analytics” below).

How we collect your information

We collect personal information directly from you when you contact us, complete a form, engage our services, or communicate with us by phone, email or social media. We also collect some information automatically through cookies and analytics tools when you use our website.

Why we collect and use your information

We collect and use your personal information to:

• respond to your enquiries and provide quotes;
• deliver the marketing services you have engaged us for (such as advertising, SEO, social media and website work);
• manage bookings, projects and client communications;
• issue invoices and process payments;
• send you service updates and, where you have opted in, marketing communications;
• improve our website, services and customer experience; and
• meet our legal and regulatory obligations.

Disclosure of your information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business and deliver our services, including:

• cloud hosting, file storage and website providers;
• analytics and advertising platforms (for example Google and Meta);
• email, CRM and communication tools;
• accounting and payment providers (for example Xero); and
• our team members who need the information to service your account.

We only share the information necessary for these parties to perform their function, and we require them to protect it. We may also disclose personal information where required or authorised by law.

Cookies and analytics

Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. We use analytics tools such as Google Analytics, and advertising tools such as the Meta and Google advertising pixels, which may collect information about your device and browsing activity. You can disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Overseas disclosure

Some of the third-party providers we use (such as cloud, analytics and advertising platforms) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period. In some circumstances we may be permitted by law to decline a request, in which case we will explain why.

Direct marketing and opting out

We may send you marketing communications about our services where you have consented or where it is otherwise permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can address your concern. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “last updated” date at the top shows when it was last revised.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: